A resident of North Attleborough, Massachusetts, Steven Bankert has been a business owner since 1983, operating electrical businesses, laundromats, and a children’s entertainment company. In 2000, Steven Bankert opened a secret shopper business, which he currently operates.
In his current role as a secret shopper, Mr. Bankert works for various businesses that hire him for quality control purposes. Business owners and executives might ask him to have meal at their restaurants or visit their shops when they are not present. He goes to the establishments and assesses staff performance based on parameters the business owners give to him. Once he finishes his assessments, he gives the business owners reports. He has been a secret shopper at casinos, amusement parks, gas stations, department stores, car dealerships, and tourist attractions.
Good customer service is a cornerstone of business. And any owner that takes the time and makes the effort to ensure that his staff is giving the highest quality of customer service, reaps the benefits of happy employees and satisfied customers who tell their friends and return in the future. Good customer service is not expensive. By contrast, bad customer service can be the biggest expense a business owner incurs.